Delivery Lead Times:
After you place an order on our website, you can expect your delivery to arrive within 2 to 4 business days! Our Courier delivery hours are between Mon – Sat 9am to 9pm for Residential and Mon – Fri 9am to 6pm for Commercial. (No deliveries on Sunday & Public Holidays)
During sale periods, please expect a slight delay in our delivery times due to the high volume of orders.
We do not offer express shipping and we do not ship outside of Singapore.
Email us at customersupport@focusglobal.sg if you have further questions!
Delivery Locations:
Thanks for shopping with Focus Global Pte. Ltd.! We deliver to any location in Singapore, with the exception of certain remote and restricted areas listed below.
Remote and Restricted Areas
- Jurong Island
- Sentosa Island
- Alps Avenue
- Rifle Range Road
- Turut Track
- Tanah Merah Coast Road
- Singapore Technologies Buildings
- Airport Cargo
- PSA Terminal
- Jurong Port
- SAF Camps
- Shipyards
- Prisons
Shipping Fee:
We offer free shipping on all website orders purchased through our online store (https://instantpot.com.sg) with the exception of certain remote and restricted areas. All additional shipping charges for any reason such as returns are the responsibility of the buyer.
Additional shipping charges will also apply if the buyer would like the order to be delivered on a specific date and time as these will be handled by on-demand delivery services. Such requests can only be accommodated from Monday to Friday (9 AM – 6 PM).
Problems and Exceptions:
If an item is returned to Focus Global Pte. Ltd. by the carrier for any reason other than our error, the buyer will be responsible for covering the shipping costs for both directions. Please verify the address to ensure that you have provided the correct address prior to placing your order.
If shipment is stolen or damaged due to delivery, please report the incident to Focus Global Pte. Ltd. via email at customersupport@focusglobal.sg and provide the order number for resolution.